1 independent reviews for Active Sri Lanka holiday
Reviews for Active Sri Lanka holiday
Alison pomfret review 21 Feb 2024
1. What was the most memorable or exciting part of your holiday?
I enjoyed the safari and water sports the most. Also beautiful scenery and lovely people.2. What tips would you give other travellers booking this holiday?
It’s very full on. Early starts everyday. Heat and humidity make hiking and cycling quite difficult. Lots of historical ruins and temples. Don’t come if you don’t like spices food or curry. I do but others didn’t and food is repetitive. Someaccommodation very basic - no hot water.3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
There wasn’t a lot of interaction with locals except for equipment hire and accommodation. We did have our own filter water bottles.4. Finally, how would you rate your holiday overall?
Disappointing as it was very poorly organised. A hotel changed whilst there to different location. Guide was new and not properly briefed. He tried. No time to relax or shop and generally wander and absorb area. Lack of comfort breaks. Long hours on bus. Some highs but a lot of confusion and poor communication. Very hot and sticky and not much of the coast was safe to swimRead the operator's response here:
Hello Alison,
Thank you for sharing your experiences with us, and we genuinely appreciate your candid feedback. We are truly sorry to hear that your trip with us did
not meet your expectations, and we apologise for any inconvenience caused by the changes in the hotel location and the challenges you faced with the new
guide.
Your comments about the lack of time for relaxation, shopping, and exploring, as well as the absence of comfort breaks, are concerning, and we
acknowledge the impact this had on your overall experience. We understand that effective communication is crucial, and we regret any confusion or
frustration it may have caused.
We are currently reviewing the itinerary and accommodations for this section, aiming to make necessary improvements to ensure a more enjoyable and
comfortable experience for our passengers in the future.
We appreciate your feedback as it helps us to identify areas for improvement, and we are committed to taking corrective measures to enhance the quality
of our tours.
Thank you for your understanding and we hope to have you back with us again soon.
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