Responsible Travel holiday voucher terms & conditions
- To use any of our vouchers you must make your initial holiday enquiry via our website. If you do not register your initial enquiry with our partner via our website, and instead contact them directly, then your voucher cannot be used against the holiday.
- Vouchers can only be used against eligible holidays or accommodations. If it is not eligible, the holiday or accommodation page will specify that vouchers are not accepted in the top section of the page.
- Please give your voucher code to our partner at the time of booking. Without the voucher code our partner will not be able to apply your voucher or give you the discount. Vouchers can not be applied retrospectively.
- Only one voucher/voucher code can be used per booking as vouchers are per booking not per person.
- Vouchers can only be used with a Responsible Travel partner towards full and final payment. They can not be used against a deposit or other part payment.
- Vouchers can only be used to pay for the holiday or accommodation as seen on Responsible Travel and cannot be used towards other expenses such as food, drink, spa treatments, etc.
- In the case of vouchers with a minimum spend, the full minimum spend must be reached within one single booking in order for the voucher to be redeemed.
- Vouchers are non-refundable, non-exchangeable and can not be applied retrospectively.
- Use of the Responsible Travel website constitutes acceptance of our terms and conditions and privacy policy.
- Loyalty discount vouchers are exclusively for people who've previously booked a holiday via Responsible Travel, and their friends and family.
- Friends and family using the voucher must use the friends and family version of the code (with an 'F'), and make their own enquiry through our site.
- Friends and family using the voucher may be asked for the name, email and holiday booking details of the referring friend/family member.
- Friends and family vouchers cannot be used on a booking or a holiday which already has a loyalty voucher applied to it as only one voucher can be used per booking.
- For all loyalty vouchers (including the friends and family version) the minimum spend is £750.
- Loyalty discount vouchers can be used more than once by the same person on multiple holidays throughout the year, but only ever one voucher per booking, and any minimum spend applies to each booking.
- Vouchers can be replaced (i.e. if lost, stolen or destroyed) provided they have not been used. Just email us.
- Any refund associated with your booking will be in vouchers, to the extent that the vouchers were used to pay. Where payment was made in cash and vouchers, and the refund is less than original payment, the cash portion of the payment will be retained before any part of the vouchers.
Start searching for your holiday or contact our Travel Team on 01273 823 700 if you need help finding your holiday.
